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ConicIT/MF: First Fault Performance Problem Resolution
There are many studies
regarding the cost of downtime, while typically these are related to
Disaster Recovery (DR) and Business Continuity
(BC) scenarios, which may or may not be business critical
application related. Typically DR and BC disciplines take a system
wide perspective of providing business critical services with the
minimum of downtime. However, the cost of downtime is both tangible
in terms of lost productivity and revenue, and intangible, in terms
of business perception from the users of such systems, namely the
clients and customers themselves.
The
cost of downtime and safeguarding high
availability is still clearly a high priority for most
businesses, but are there other type of application failures that
might impact a business?
Whether IBM Mainframe or not,
business critical applications are
comprised of numerous tiers and layers, and their interconnectivity
is somewhat of an intricate web. For sure a problem is a problem,
but while rigorous testing supplemented by change and problem
management disciplines safeguard from problem proliferation,
problems will occur, generally intangible and performance related.
Therefore perhaps a fundamental part of application availability is
diagnosing problems as quickly as possible, safeguarding
that history doesn’t repeat itself, maintaining mission critical
application uptime and service performance. Put another way,
minimizing the Mean Time To Repair (MTTR) for a business
application, while as a consequence, hopefully exponentially
elongating the Mean Time Between Failure (MTBF).
Expediting long-term problem resolution is not always easy, due to
the system component interdependency of business applications, and
so often the focus is on reinstating systems as quickly as possible,
while maybe sometimes root cause identification is not always
achieved in acceptable timescales, if at all. However, what if there
could be an “Expert Witness” at the scene of the problem, would this
help?
The objective of ConicIT/MF is to be a Proactive Performance
Management for First Fault Performance Problem Resolution solution.
By interfacing with standard system monitors (E.g. ASG-TMON, BMC
MAINVIEW, CA SYSVIEW, IBM Tivoli OMEGAMON), ConicIT/MF uses
sophisticated mathematic models to perform proactive, intelligent
and significant data reduction, quickly highlighting possible causes
of problems, allowing for efficient problem determination. Put
another way, Systems Management Performance Monitors provide a
wealth of data, but sometimes there’s too much data and not enough
information. ConicIT safeguards that the value of the data provided
by Systems Management Performance Monitors is analyzed and
consolidated to expedite performance problem resolution.
Furthermore and more importantly, safeguarding timely root cause
problem resolution is of fundamental importance for all
organizations, especially Mission Critical Line Of Business
Applications that are IBM Mainframe based. ConicIT/MF is a flexible
solution that delivers benefits within hours, while refinements can
easily be applied at a business application level, reflecting the
uniqueness of each and every business, thus further reducing the
elapsed time associated with problem resolution. Therefore from a
benefits viewpoint, ConicIT/MF minimizes the personnel time required
for problem resolution, maximizing associated application
availabilities, while not utilizing any IBM Mainframe resources
(E.g. CPU MIPS/MSU’s, Memory, Etc.), being an outboard network (IP)
resident solution. Thus ConicIT/MF is a significant piece of the
“increased availability” jigsaw, safeguarding “cost of downtime”
concerns…
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Safeguarding mission critical application availability &
performance objectives. |
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