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Enterprise Wide Accelerated Problem Resolution - 31 May 2010
Value-4IT and Softlib Partnership Announcement
Value-4IT
are delighted to announce their partnership with
Softlib
and their Enterprise Wide Accelerated Problem Resolution iSolve
solution. Michael Moss, CEO of Value-4IT states, “we were flattered
to be approached by Softlib to consider their iSolve solution for UK
distribution. The iSolve solution is closely aligned to the
Value-4IT ethos of lowering TCO perpetually with fair software
pricing and a demonstrable short-term ROI”.
Problem Resolution is a key process in any IT organization and
iSolve safeguards that the “information is power” sentiment applies
equally for all IT users alike, empowering each and every
individual, from the End User to the deepest level Support
Technician to expedite Problem Resolution and share that information
with others. Michael Moss further states, “sometimes in IT we can
make it very difficult for ourselves, not necessarily learning the
most basic lessons of life; for example, history shows us that
pioneering explorers left maps, trails and guides for us all to
experience new territories and associated places of interest. This
I feel is a good analogy for iSolve, a solution that brings all
electronic information sources together, regardless of data type,
simplifying and accelerating Problem Resolution, while allowing each
and every user the opportunity to share their knowledge with the
next person that might be faced with the same challenge”.
iSolve delivers an Enterprise Wide Problem Resolution ability,
encompassing all documentation types with intelligent search and
associated presentation functionality. iSolve also provides a
subscription based pricing mechanism for existing zSeries Mainframe
Quick-Ref customers, building on the original Quick-Ref foundations
of providing Quick Reference for a subset of zSeries Mainframe
technical documentation, by delivering a
Rapid-Res
solution, that rapidly simplifies Problem Identification and
expedites Problem Resolution for all zSeries Mainframe technical
documentation. Additionally iSolve provides Enterprise Wide
coverage for all technical documentation, whether originated by a
vendor, user, customer or other resource.
Michael Moss concluded by saying “surely one of life’s pleasures is
problem solving and a Do It Yourself (DIY) mentality, supplemented
by the sharing of that knowledge for others to benefit from…”
About Softlib
Softlib is a leading provider of Solution Identification software,
enabling customers to reduce costs substantially while improving
service to end users and customers. Softlib brings innovative
solutions to the marketplace that revolutionizes the way technical
support is delivered. Softlib products are used on thousands of
computers worldwide. Softlib customers are financial institutions,
telecom companies, technology vendors and government agencies.
Softlib has offices in the USA, Belgium and Israel. For more
information, please visit
Softlib.
Summary
For
more information regarding the iSolve solution, please feel free to
Contact Us
for a no obligation discussion regarding your requirements.
Thank you. |
No problem can be solved until it is reduced to some simple form.
The changing of a vague difficulty into a specific, concrete form is
a very essential element in thinking.
John Pierpont Morgan |
